Roadside assistance
When you drive a Mercedes-Benz, assistance is on-call 24/7, if you ever need, we’ll be there.
Benefits.
A friendly voice. A helping hand.
We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry.
The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.
Roadside Assistance is available virtually anywhere in Canada or the continental United States, providing Mercedes-Benz owners with peace of mind wherever and whenever they need it. Specific coverage details can be obtained by calling Mercedes-Benz Roadside Assistance at 1-800-387-0100.
Services
Trip interruption
If a non-accident related mechanical breakdown occurs during the warranty period, your vehicle can be towed by Mercedes-Benz Roadside Assistance to an authorized Mercedes-Benz dealership for repairs. And if you’re more than 80km from home when the breakdown occurs you may be eligible for up to $500 in hotel accommodations and up to $600 for alternate transportation expenses while your car is being repaired at an authorized Mercedes-Benz dealership.
Rescue assist
If a non-accident related mechanical breakdown occurs during the warranty period, your vehicle can be towed by Mercedes-Benz Roadside Assistance to an authorized Mercedes-Benz dealership for repairs. And if you’re more than 80km from home when the breakdown occurs you may be eligible for up to $500 in hotel accommodations and up to $600 for alternate transportation expenses while your car is being repaired at an authorized Mercedes-Benz dealership.
Download the 'guidlines for recue services' document (PDF)
Approved collision centres
Mercedes-Benz is committed to safety through rescue assist – the first-ever use of QR codes to help passengers and first responders stay safe. The QR code in a Mercedes-Benz vehicle quickly identifies where batteries, airbags and other structural elements are located to safely perform the rescue. When you scan the QR code, within seconds, a webpage will open to a structural view of the vehicle. Rescue assist is both free and easy to use.
Contact Us
Getting help
To contact roadside assistance by phone, call 1-800-387-0100. You will be asked the following information:
• Your name
• Vehicle Identification Number (VIN)
• Year, model and colour of vehicle
• Phone number
• Location of the disabled vehicle
• Description of the problem
Additional resources
Owner resources
Find all your owner’s resources in one place, including information about operator’s manuals, lease return options, accessories, and Mercedes me.
Transmission
Find all your owner’s resources in one place, including information about operator’s manuals, lease return options, accessories, and Mercedes me.
Automatic slip differential (ASD)
Discover all the benefits of this new app-based technology, available starting this fall on 2019 Mercedes-Benz passenger cars.
Contact the Mercedes-Benz Roadside Assistance for immediate help.
Call Roadside Assistance